Support

Install Phishport in Outlook, then get help when you need it.

This page covers the public install route, what to expect after install, billing help, and the advanced technical checks to use when something breaks.

Install steps Billing help Advanced troubleshooting

Install

Use the Outlook add-in store flow first

Until a direct public listing URL is available, this page is the install destination used by the site CTAs.

1

Open Outlook's add-in store

Use AppSource or Outlook's in-product add-in catalog when the public listing is available for your tenant or account.

2

Install Phishport for Outlook

If the listing is not live yet for your environment, contact support before trying alternative install paths.

3

Sign in with Microsoft after install

Use the same identity you use in Outlook so the account page and add-in can match the mailbox cleanly.

After install

What to expect once the add-in is running

Use these points to explain the product to a cautious buyer or a teammate before they start scanning mail.

What gets scanned

Only the message currently open in Outlook

Phishport reviews the message you have open in the reading pane. It is not a whole-inbox crawler or background mailbox monitor.

What you get back

A readable verdict inside Outlook

Expect sender clues, risky links, suspicious attachments, and the reasons the message looks safe or unsafe without leaving Outlook.

How plans work

Start on the included plan, upgrade later if needed

Most installs start on the included plan. Paid upgrades add more monthly scans and stronger review coverage from the hosted account area.

Billing and refunds

Use the receipt thread first, then contact support if you still need help

Paid Outlook subscriptions are sold through Paddle-hosted checkout. Review the refund policy before purchase or renewal.

For billing help, reply to the Paddle receipt email or contact support@phish-port.com or +4732994078 and include the receipt email address, plan, and approximate charge date.

Advanced troubleshooting

Use these checks when the task pane is failing and you need technical detail

1

Confirm runtime config loads

Check that the task pane can load /runtime-config.json without a browser security warning.

2

Confirm Microsoft auth succeeds

Verify the user can authenticate with Microsoft and that the add-in reaches GET /v1/outlook/me.

3

Confirm the message can be scanned

Make sure the current message is opened in Message Read mode and the backend returns structured scan output.